06.Return & exchange policy
How can I return an item purchased on the website?
Any item purchased on the J.M. Weston website can be returned free of charge using a prepaid return label. If you wish, you also have the option to make an exchange in a store, for the same model in a different size or colour.
You have a 14-day cooling-off period following receipt of your order in which to obtain your prepaid return label. You then have a further 14 days in which to return the products.
To obtain a prepaid return label, please contact our Customer Service:
- By phone on +33 1 55 90 53 01
- By e-mail serviceclient@jmweston.fr
- By contact form by clicking here.
You will be asked for the reason for the return, the order number and the product reference(s).
A return shipping label will be sent to you by e-mail.
