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AccueilFAQWhen will I receive my refund?
06.Return & exchange policy

When will I receive my refund?

Refunds are made within 14 days following the date on which cooling-off rights were exercised. Your refund will be made via the same payment method you used for the purchase.

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Our Customer Service will be delighted to answer your questions from Monday to Friday, from 10am to 7pm and Saturday from 10am to 5pm (except French bank holidays)
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Our Customer Service is available by email or phone on +33 1 55 90 53 01 to answer your questions Monday to Friday from 10am to 7pm (excluding public holidays) and Saturday from 10am to 5pm.